FAQ

1. What does Ayesioacr sell?

We sell small and medium-sized kitchen appliances for everyday household use, including toasters, electric kettles, coffee makers, waffle makers, food processors and hand mixers.

2. Where do you ship?

We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

3. How much does shipping cost?

Standard shipping is free. The standard shipping charge is $0 for eligible delivery addresses.

4. How long will my order take?

Order processing takes 1–2 business days, followed by 3–7 business days in transit. Estimated total delivery time is 4–9 business days. Business days are Monday-Friday, excluding U.S. federal holidays.

5. How do I track my order?

We email tracking details after dispatch. Tracking activity usually appears within 24–48 hours after carrier handoff.

6. Which carriers do you use?

We may use USPS, DHL, UPS or FedEx, depending on the shipment and destination.

7. Can I change or cancel my order?

Email info@ayesioacr.com within 24 hours of placing the order. We will try to help before dispatch, but changes or cancellation cannot be guaranteed once fulfillment has progressed.

8. What is your return window?

Contact us within 30 calendar days after delivery to request a return. Change-of-mind returns must meet the condition requirements in our Refund Policy.

9. What should I do if an item is damaged, defective or incorrect?

Contact us within 3 calendar days of delivery with your order number and relevant photographs. Stop using any appliance that appears unsafe. This reporting request does not remove your 30-day return rights or applicable rights for defects discovered later.

10. Who pays return shipping?

You pay return shipping for a change of mind. Ayesioacr pays return shipping for confirmed quality defects, shipping damage or incorrect items. We do not charge a restocking fee.

11. When will I receive my refund?

We inspect returns within 2 business days of receipt. Approved refunds are returned to the original payment method, with funds due to appear within 5 business days after approval. Contact us if the refund is not visible by then.

12. Do you offer exchanges?

We do not offer direct exchanges. You may return an eligible item for a refund and place a new order.

13. Which payment methods can I use?

Available methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. Use the options displayed at checkout.

14. What should I check before buying an appliance?

Review the product's dimensions, capacity, voltage, plug requirements and included accessories. Follow the supplied instructions and check that the appliance is suitable for your intended use.

15. How can I contact customer service?

Email info@ayesioacr.com. Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5). Closed: Saturdays, Sundays, and U.S. federal holidays.