Shipping policy
Delivery Area
We ship only to the contiguous 48 U.S. states.
We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
Shipping Cost
Standard shipping: $0.
Free standard shipping applies to orders delivered within our eligible delivery area.
Processing and Delivery Times
Order processing: 1–2 business days.
Transit time after dispatch: 3–7 business days.
Estimated total delivery time: 4–9 business days.
Business days are Monday-Friday, with order-processing hours of 9:00 AM-6:00 PM (UTC-5), excluding U.S. federal holidays. Orders placed on weekends or U.S. federal holidays enter processing on the next business day.
Delivery dates are estimates and may be affected by weather, carrier disruptions or other delays. If we cannot ship within the stated processing period, we will notify you and offer a revised shipment estimate and the option to cancel for a full refund. We will obtain consent to shipment delays where required.
Carriers
Depending on the shipment and destination, we may use USPS, DHL, UPS or FedEx. The carrier and tracking details will be provided when your order is dispatched.
Order Tracking
We send tracking information by email after dispatch. Tracking activity usually becomes visible within 24–48 hours after carrier handoff. If it has not updated after that period, contact info@ayesioacr.com with your order number.
Address Changes and Delivery Problems
Please check your shipping address before placing an order. Email us within 24 hours if a correction is needed. Changes cannot be guaranteed after dispatch.
If your package is significantly delayed, appears lost or is marked delivered but cannot be located, contact us. We will review the shipment with the carrier and arrange an appropriate resolution. A carrier delivery scan does not automatically close an unresolved delivery concern.
For damaged or incorrect items, please contact us within 3 calendar days of delivery with your order number and relevant photographs. See our Refund Policy for return procedures.
Shipping Support
Email: info@ayesioacr.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays