Refund policy
30-Day Return Window
You may request a return within 30 calendar days after receiving your order. To start a return, email info@ayesioacr.com with your order number, the item you wish to return and the reason.
Return Conditions
For a change-of-mind return, the appliance must be unused, clean and in its original condition, with all included accessories, manuals and original packaging. Opening the packaging to inspect the item does not by itself make it ineligible.
These unused-condition requirements do not prevent a return for an item that arrived damaged, was incorrectly supplied or has a confirmed defect. Please retain the packaging where possible and pack the appliance securely for return.
Damage caused by misuse, unauthorized alteration or failure to follow operating instructions is not covered as a product defect. This does not limit rights under applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival and contact us within 3 calendar days of delivery if it is damaged, defective or incorrect. Include photographs of the item, packaging and shipping label where relevant. Do not continue using an unsafe or damaged appliance.
Prompt reporting helps us investigate. The 3-day reporting request does not remove your 30-day return rights or rights relating to a defect that could not reasonably have been discovered within that period.
How to Return an Item
Contact us before sending the item so we can provide return instructions and confirm whether a prepaid label applies. Include your order number in the parcel and keep proof of shipment.
Return address:
Ayesioacr / AYESIOACR INC
2777 WINDWARD DR, GAUTIER, MS 39553, United States
Return Shipping and Fees
Change of mind: The customer pays return shipping.
Confirmed quality defect, shipping damage or incorrect item: Ayesioacr pays return shipping and provides a prepaid label or an agreed reimbursement arrangement.
Restocking fee: $0.
We do not deduct the cost of the original free standard delivery from an approved refund.
Inspection and Refund Timing
We inspect returned items within 2 business days after receiving them and notify you of the decision.
Once approved, the refund is returned to the original payment method, with funds due to appear within 5 business days after approval. If the refund is not visible after 5 business days, contact us so we can trace it with the payment provider.
Approved refunds include the price paid for the returned item and any associated refundable sales tax. Customer-paid change-of-mind return postage is not reimbursed. If a return is declined, we will explain the reason and discuss the next steps with you.
Cancellations and Exchanges
Request order changes or cancellation within 24 hours of purchase by emailing info@ayesioacr.com. We will try to stop an order before dispatch, but cancellation is not guaranteed once fulfillment has progressed. An approved cancellation of an unshipped order receives a full refund; no return inspection is required.
We do not offer direct exchanges. Return an eligible item for a refund and place a separate order for the item you want.
Return Support
Email: info@ayesioacr.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays